Babylon health


“Put accessible and affordable health service in the hands of every person on earth.”

Founded: January 2013 in London, UK

Category: Artificial Intelligence/Health Care

Primary office: London, UK

Core technical team: London, UK

Status: Private

Employees: 1001-5000

Amount raised: USD $635.3 million (3 rounds)


  • Combines AI technology with the medical expertise of humans
  • Delivers healthcare access, including personalized health assessments, treatment advice, and face-to-face medical appointments
  • Puts an accessible and affordable health service online (using the Babylon app health tool)
  • Uses a combination of one of the largest medical databases, AI, patient history, and an intelligent natural language processing (for understanding customer interactions).
  • Maintains partnerships with Tencent, TELUS and Samsung, offering end-to-end clinical services in the UK, Rwanda and Canada, and AI licensing deals with Prudential Asia and BUPA.


  • Valuation: USD $1.45 billion (2019)
  • Revenue: USD$13.2 million (2019)
  • Other metrics: over 75,000 patients (UK)



  • Invests in Higi (USD $30 million) to extend access to affordable, quality healthcare across North America, including remote monitoring and virtual care (May 2020)
  • Collaborates with Mount Sinai hospital in New York to enhance access to digital health services, including video consultations with family medicine physicians and digital tools.
  • Other US states with BabylonHealth services include Missouri and California. (May 2020)
  • integrated its platform with first-line support facility for national emergency access to medical service in the UK (September 2019)
  • Delivering 4,000 clinical consultations each day, or one patient interaction every 10 seconds; covering 4.3 million people worldwide; with more than 1.2 million digital consultations completed to date. (August 2019)
  • Venture-capital backed


  • AI Symptom Checker: Online access; Health tool /app access
  • Online triage tool: Ask A&E – allowing patients to receive information about possible next steps such as self-care at home or attending A&E in person after listing their symptoms
  • Digital In-App Monitoring: Helping individuals to measure and track blood pressure, pulse, weight and BMI (in development)
  • Babylon Covid-19 Care Assistant: Virtual Assistant that offers Covid-19 information from NHS doctors and clinicians
  • Babylon’s GP At Hand app: Offers access to a General Practitioner at any time of the day, or night, for 365 days a year.


  • Partnership with Higi and other developers to extend medical services across continents (North America, Europe, Asia)
  • Healthcare services subscription through either their website or iOS and Android mobile applications
  • Pay-as-you-go payments
  • Centrally funded initiatives like NHS (UK), OHIP (Canada), or as part of health insurance packages.
  • Social media
  • Disruptive market entry as a virtual walk-in clinic, i.e. Alberta


  • Big data, cloud, AI/ML
  • Technology: HTML5 and ExpressJS (Languages and Frameworks), AMP (software development), and others
  • Brand: one of the first companies to introduce AI in healthcare services
  • Business model: for-profit, through direct sales and licensing
  • Ecosystem: seamlessly integrating access to healthcare services, integrating AI diagnosis, links to healthcare providers, and pharmacy services for a patient.

Distinct AI Features


  • Babylon’s technology is designed as a diagnostic engine based on a complicated set of rules decided by clinicians who provide a range of probabilities for different symptoms. The software’s path to making decisions becomes more complex as the rule set grows.


  AI use

  • Evolving AI where it could reliably supplement human medical doctors
  • Supporting national and private service providers in saving money and producing better health outcomes for patients
  • Enable resource integration between healthcare providers and insurance companies
  • Support patients’ health

Rate of return on customer’s investment to make AI work


  • Timely access to medical episodic care at an affordable price that is covered by insurance; healthcare access in remote regions

Long term:

  • Reliable health tool in the absence of immediate medical care or non-emergency inquiries


  • patient’s medical records
  • inputs by healthcare professions

Quantum Computing

  • Limited need of quantum computing in view of complexity of calculations



  • Skilled expertise team of software engineers
  • Babylon Health Chatbot – registered as a Class 1 Medical Device in the UK (comparable to spectacles and walking frames)
  • Access to Healthcare professionals in different countries
  • Focus on episodic care
  • Access to medical care in remote or underserved areas where patients don’t have the option of having a regular family physician.


  • Software engineering and matching algorithms with patient records (Investments: USD $100 million as 2018)
  • Acquire or develop strategic partnerships with companies to strengthen Babylon Health’s position in the ecosystem
  • Seamless application of the most appropriate medical care:
    • Inform, decide, monitor: High-quality information, support through the AI Symptom Checker, and Digital In-App monitoring
    • Connect: 24/7 live chat support with Covid-19 trained professionals
    • Consult: Virtual consultations for the small % of patients who need them
    • Refer: Swift transfer to ER or clinic if required
    • Admit to hospital


  • Extend service reach across all continents, combining accessibility with affordability
  • Invest in AI and technology development to further facilitate the company’s mission
  • Strengthen security and eliminate privacy breaches
  • Collect and integrate insights by healthcare professionals and other stakeholders into the business services and processes


  1. Crunchbase 2020. BabylonHealth.
  2. Owler 2020. BabylonHealth.
  3. Forbes 2018. This Health Startup Won Big Government Deals—But Inside, Doctors Flagged Problems.


  • Todorov Radomir
  • Damilola Balogun