J&T Express

 

“Express your online business.”

Founded: 2015, Jakarta, Indonesia

Category: Supply chain, logistics, & delivery

Primary office: Jakarta, Indonesia

Core technical team: Jakarta, Indonesia

Status: Private

Employees: 1001-5000

Amount raised: $2.2 billion (3 rounds – 2021)

OVERVIEW

  • A freight service e-commerce company that supports the growth of the e-commerce business.
  • Engaged in logistics and package delivery.

PERFORMANCE METRICS

  • Revenue: NA
  • Valuation: $ 7.8 billion (2021)

ACHIEVEMENTS

  • Raised USD 2 billion in the last funding round (2021)
  • Launched the first All-Cargo aircraft in Indonesia (2021)
  • Expanded into Malaysia, Vietnam, Indonesia, Thailand, Singapore, Cambodia, and China
  • Part of top 10 Courier services in Malaysia (2020)

Market Offers

  • Standard delivery
  • Next Day Delivery(NDD)
  • Multi-Pieces shipment
  • Sea Fright
  • International Shipping
  • Cash-on Delivery
  • Warehouse logistic

Channels

  • User-friendly online and mobile Apps (IOS & Android)
  • J&T Express Partners and Affiliates
  • Market via social media sites, including Linkdin,Facebook, etc.
  • E-market places and eCommerce platforms
  • Dedicated local support groups

Competencies

  • 4 hour express delivery by using fulfillment and warehouse solution(exclusive to fulfilment clients).
  • Easy charging method based on actual weight with no hidden surcharges.
  • Seamless order flow with API integrations with their WMS system and major e-commerce platforms.

Resources

Assets

  • Real-Time Monitoring System
  • Fast claim system
  • Strategic partnerships with PT Tokopedia and Bukalapak.com, and Singapore-based Sea Ltd owned, Shopee
  • 24/7 customer service

Processes

  • API Integration
  • Last Mile Delivery, Fulfilment, Sales Channel Management and International Delivery
  • Data protection: J&T express securely stores customer data at HubSpot with limited access to relevant J&T Express Employees
  • Uses automated sorting warehouses in Indonesia and Singapore

Priorities

  • Expand geographical reach
  • Continue to invest in information technology
  • Make operations safe, efficient, reliable, and customer-oriented
  • Constantly invest in growing their network
  • Constantly improve service quality and customer experiences
  • Customization and optimizing customer solutions