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“Express your online business.” |
| Founded: 2015, Jakarta, Indonesia
Category: Supply chain, logistics, & delivery Primary office: Jakarta, Indonesia Core technical team: Jakarta, Indonesia Status: Private Employees: 1001-5000 Amount raised: $2.2 billion (3 rounds – 2021) |
OVERVIEW
PERFORMANCE METRICS
ACHIEVEMENTS
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Market Offers
- Standard delivery
- Next Day Delivery(NDD)
- Multi-Pieces shipment
- Sea Fright
- International Shipping
- Cash-on Delivery
- Warehouse logistic
Channels
- User-friendly online and mobile Apps (IOS & Android)
- J&T Express Partners and Affiliates
- Market via social media sites, including Linkdin,Facebook, etc.
- E-market places and eCommerce platforms
- Dedicated local support groups
Competencies
- 4 hour express delivery by using fulfillment and warehouse solution(exclusive to fulfilment clients).
- Easy charging method based on actual weight with no hidden surcharges.
- Seamless order flow with API integrations with their WMS system and major e-commerce platforms.
Resources
Assets
- Real-Time Monitoring System
- Fast claim system
- Strategic partnerships with PT Tokopedia and Bukalapak.com, and Singapore-based Sea Ltd owned, Shopee
- 24/7 customer service
Processes
- API Integration
- Last Mile Delivery, Fulfilment, Sales Channel Management and International Delivery
- Data protection: J&T express securely stores customer data at HubSpot with limited access to relevant J&T Express Employees
- Uses automated sorting warehouses in Indonesia and Singapore
Priorities
- Expand geographical reach
- Continue to invest in information technology
- Make operations safe, efficient, reliable, and customer-oriented
- Constantly invest in growing their network
- Constantly improve service quality and customer experiences
- Customization and optimizing customer solutions
References
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- https://www.crunchbase.com/organization/j-t-express
- https://jtexpress.my/services
- Indonesian Logistics Company J&T Express Evaluating $1B US IPO: Bloomberg (yahoo.com)
- Indonesia’s J&T Express Said to Weigh $1 Billion-Plus U.S. IPO – Bloomberg
- https://manilastandard.net/mobile/article/350187
- https://www.exabytes.my/blog/top-10-courier-services-in-malaysia/
- https://www.jtexpress.sg/privacy-policy
- https://www.jtexpress.sg/insights/press-release-jt-launched-the-first-all-cargo-aircraft-in-indonesia
- https://www.jtexpress.sg/fulfillment_4hour
Contributors
- Ermela Bashuri
- Renuka Gamage