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“Making Video connections Frictionless” |
Founded: 2011 in San Jose, USA
Category: Software (Communications) Primary office: San Jose, CA (USA) Core technical team: San Jose, USA Status: Public Employees: 2240 Amount raised: $985.5 million (6 rounds – April 2019 – IPO) |
OVERVIEW
PERFORMANCE METRICS
ACHIEVEMENTS
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Sells
- Multiple Monthly Subscription services available to various customer categories:
- Zoom meeting and chat – Enterprise video conferencing with real-time messaging and content sharing
- Zoom Phone – an enterprise cloud-based phone system for company and customer interactions
- Zoom Telehealth – Video conferencing & e-Consultation system with Electronic Health Record (EHR) & Medical device integrations that allows Hospitals to stay complaint with HIPAA/PIPEDA regulations
- Zoom Education – Online program delivery platform with over 10,000 schools
- Zoom video webinars – live virtual events and broadcasting
- App Marketplace – allows developers/App owners publish their apps and also allow users to connect with various multi-functional technology platforms for increased productivity and enhanced collaboration
Channels
- Cloud-enabled delivery platform
- Online and Mobile user-friendly Interface
- Reseller & Integrator Partners (integrate Zoom technology architecture into their existing platforms to improve service offerings to customers)
- Referral Program to drive traffic
- App marketplace
Competencies
- Founder-led management team
- Secure, frictionless video communications
- Quality and performance tracking
- Artificial Intelligence, cybersecurity (encryption) and cloud computing
Resources
Assets
- Technology Ecosystem – Partnership with other communication and technology companies including Microsoft and Salesforce
- Hassle-free integration with over 82 existing technologies
- Proprietary Unified communications – platform with over 300 features
- Secured and highly encrypted platforms
- U.S. Federal Risk and Authorization Management Program (FedRAMP) – certified platform (permits Federal agencies and contractors to use Zoom for collaboration and integration)
Processes
- Online & Mobile enabled platforms (including Windows, MacOS, iOS, Android)
- Easy transition between multiple platforms (e.g., Zoom Phone to Zoom Meeting)
Priorities
- Continuously Increase both individual and corporate customer base
- Grow bottom line especially profitability
Assertions That Best Describe What the Company Did to Scale Early, Rapidly & Securely
- Develop and sell products that address a problem, job to be done or a need that is shared by a large and growing number of individuals and organizations in various regions to increase sales.
- Develop and implement a governance model to scale, raise capital, protect against the unauthorized use of electronic data, and leverage business ecosystems to increase value
- Increase demand by using scientific and technological advances to develop innovative products and services
- Increase value by arranging and directing a community comprised of groups that are external and internal to the company and connect everything needed to scale.
- Increase sales by offering a variety of products and services to each market
- Increase demand of products and services by combining two or more resources in a way that the value created from them exceeds the sum of the value created from each resource separately
- Increase profitability by applying processes that make products and services easier to understand, produce and deliver
- Increase sales by applying big-data analytics to produce information about users, suppliers and customers
- To increase value, attain stakeholders’ trust by improving cybersecurity of the company and the players it works with
- Increase the company’s value by continuously seeking and receiving funding to support the company’s plans to scale and improve its image in the marketplace
References
- Zoom website.2019. https://zoom.us/
- Crunchbase. 2019. Zoom. https://www.crunchbase.com/organization/zoom-video-communications#section-funding-rounds0
- Zacks Equity Research. 2019. Zoom video (ZM) to report Q3 earnings: what’s in store? https://www.zacks.com/stock/news/650923/zoom-video-zm-to-report-q3-earnings-whats-in-store?cid=CS-ZC-FT-analyst_blog%7Cearnings_preview-650923
- Owler. 2019. Zoom. https://www.owler.com/company/zoom
Contributors
- Yinka Olanrewaju-Olawepo
- Dan Craigen